In this privacy notice, references to “ECOFNB”, “we” or “us” or “our” are made to VIABLE HOSPITALITY.
This policy applies to anyone who interacts with us in relation to our products and services, via any channel (e.g. website, app, email, message, etc). We may give you additional privacy notices if required for specific interactions.
While using the terms like Homestays, Agrostays, Farmstays or Organic Stays or Organic Resorts/Green Stays or any other such accommodation* they will be regarded as “ECOSTAYS”.
For any other such accommodation, it includes Camp sites, Guest Houses, Hostels, Eco-lodges/lodges, Jungle/tree houses, Inn, Resorts, etc.
You agree that if you disclose your Personal Information to us, we may create a database record about you;
If you register on our Website, make Bookings, download any materials or conduct any other transaction, you agree for us to collect any Personal Information necessary to provide you with the service you have requested, and you agree that such Personal Information may be disclosed to service partners (who may be third parties) for those purposes;
You agree that we can contact you with information about products and services which may be of interest to you (unless you have stated you do not wish to receive these communications); and
We obtain your personal information from you or others who prefer to book accommodation for you.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We process your personal information for a number of legitimate reasons, including providing you with ECOFNB services, administering our relationship with you, for service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate reasons is set out below.
We are committed to ensure you that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
enforce our legal agreements and policies.
Ecofnb will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this information is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this information for longer time periods.
We use your personal information to send you information by post, telephone, social media platforms, email, SMS, application notification, etc. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.
We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.
You may request details of personal information which we hold about you under the InformationProtectionAct,1998.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports app/Website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Our policy does not address anyone under the age of 18 (‘Children’).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.